Amy, Wow, what an amazing friend you have been to me. You are a sister, a comedian, a friend, a real gem. From the first day I met your...

My story about how I got started in Customer Success is way more heartfelt than my introduction to sales. If I had to sum up my sales...

There is power in less

Play is where you build confidence for uncertain times

Cover Photo by annca from Pixabay I am currently in Medellin, Colombia, with my wife, and we expect to be in the US by January 2020. She...

Hygge is the art of cozy

Paradoxes lead to evolving philosophies

Cover Photo by Brett Sayles When I discovered Stephen Covey's Time Management Matrix, it felt like a new world was revealed to me. The...

Latin America has been filled with violent riots in 2019. This is what I saw accidentally being at ground zero of an intense protest.

My nephews taught me to take the shame out of learning.

Why my wife has been incredible for my career

As Client Success professionals, we are the first responders.

"Steve, this is unacceptable. Call me ASAP." Immediately a jolt of energy and shame overcame me as I read the note. I felt my face start...

I want to learn Spanish because I'm half Mexican and my wife is Colombiana. This is my journal as I become fluent in the Spanish language.

Photos from our half day hike in Envigado, Colombia

The phone is ringing; it's my client. I feel my reptilian brain starting to take over and have no idea what I'm going to tell them. I...

I grew up in Highland, Indiana, which is 15 minutes from the Southeast Chicago border, depending on how fast you drive. Highland is a...

Time is valuable, and the best way to respect colleagues and a client's time is to be well prepared. Here is a simple list of tips to...

Successful people wear the same things every day because decision fatigue is real. How you communicate is no different. The following is...